Privacy Policy

Reliable Equipment Rentals Ltd. and affiliated Grafton Group of Companies (herein referred to as the “Company”) is committed to protecting the privacy of the personal information of its employees, volunteers, tenants, customers, donors and other stakeholders (herein referred to as the “Customers”). We value the trust of those we deal with, and of the public, and recognize that maintaining this trust requires that we be transparent and accountable in how we treat the information that you choose to share with us.

During our various projects and activities, the Company frequently gathers and uses personal information. Anyone from whom we collect such information should expect that it will be carefully protected and that any use of, or other dealing with, this information is subject to consent. The Company’s privacy practices are designed to achieve this.

Defining Personal Information

We define “Personal Information” as any information, recorded in any form, about an identified individual, or an individual whose identity may be inferred or determined from the information, other than business contact information (e.g. name, title, business address, telephone and fax numbers, and e-mail address). This Policy does not cover aggregated data from which the identity of an individual cannot be determined. The Company retains the right to use business contact information and aggregated data in any way that it determines appropriate.

Limiting Collection and Identifying Purposes

What Personal Information Do We Collect?

The Company collects Personal Information about Customers provided in writing, including via electronic media, verbally over the telephone or in person. A visitor to the Company’s website is not required to reveal any information such as name, street address or telephone number. We do not passively collect this information by electronic means.

We collect information when a person voluntarily purchases our products, or registers for, interacts with, or engages in our services. We also collect email addresses during the customer inquiry or registration processes, but you may indicate that you do not wish to receive unsolicited electronic communications from us. We comply with Canada’s Anti-Spam Legislation with respect to the sending of commercial electronic messages.

When placing an order, purchasing products, or engaging in our services, you may be asked to supply:

• Identifiers: Name, address, phone number, email, driver’s license info
• Financial Information: Credit card numbers, bank account details, corporate credit score

We collect this information for billing, delivery, and communication purposes, including future marketing (opt-out available at info@reliableequipment.ca).

We may install video cameras in public access areas. Signs will be posted to notify individuals.

Limiting Use, Disclosure, and Retention

Collection of Information Through Our Websites

By using our websites, you agree that we may collect, use and disclose your information as described in this Policy.

Our websites may collect data via:

• Cookies
• IP address tracking
• Form submissions
• Device fingerprinting

We may collect information including domain/IP, pages accessed, date/time of visit, downloads, previous site visited, and website activity. This helps us manage and improve our site and may support relevant advertising. Contact us to opt out.

For secure transactions, you may be redirected to a secure server and notified via a pop-up.

Identifying Purpose

Using Personal Information

We only use your Personal Information as described in this Policy. We do not sell or trade your Personal Information.

Disclosure of Your Personal Information

We hold Customer information in strict confidence. We may share contact information with affiliated organizations or suppliers if it benefits the Customer. In these cases, we require signed agreements ensuring proper use and safeguards.

We may also disclose information without consent under circumstances including but not limited to:

• As required by law or court order
• To protect rights, safety or property
• To collect fees or pursue legal remedies
• For investigations or suspected illegal activity
• As part of a business transaction (e.g. sale, merger, financing)

Consent

Consent

By providing your Personal Information, you consent to our collection, use and disclosure as outlined. If you provide information about others, you confirm their consent as required by law.

Withdrawal of Consent

You may withdraw consent at any time, subject to legal or contractual obligations. To stop receiving marketing communications, you may unsubscribe or contact us at the information below.

Accuracy

The Accuracy and Retention of Personal Information

We strive to keep your Personal Information accurate and up to date. If errors are found, we will correct them and notify third parties as needed. We retain information only as long as necessary and securely destroy it when no longer required.

Safeguards

Protection of Personal Information

We maintain safeguards to prevent unauthorized access or misuse of Personal Information and limit access to employees who need it. Breaches are taken seriously and disciplinary action may follow. We conduct regular audits of our procedures.

In case of a security breach involving Personal Information, we will notify affected individuals and the appropriate Privacy Commissioner if there is a risk of significant harm.

Individual Access

Access to Your Personal Information

You have the right to access and review your Personal Information. We will respond within a reasonable timeframe and explain any reason for denial if applicable. Errors will be corrected promptly.

Challenging Compliance

Privacy Concerns

We welcome questions or concerns about our privacy practices and this Policy. Contact us using the information below. If unresolved, you may contact the Privacy Commissioner of Canada:

Company’s Contact Information

If you have questions about:

• Access to your Personal Information
• How we collect, use or share Personal Information
• This Privacy Policy

Contact:

Tomasz Kusmierek, Operations Manager
20499 Westminster Hwy., Richmond, BC V6V 1B3
Phone: 604-276-8688
Fax: 604-278-3258
Email: tomaszk@graftongroup.ca